Privacy Policy

Effective Date: 8 September 2026

Zero Stress Movers respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, request a quotation, contact us, use our moving or storage services, or otherwise communicate with Zero Stress Movers.

By using this website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. About Zero Stress Movers

Zero Stress Movers provides moving, packing, loading, unloading and storage services for residential and commercial customers across the United Arab Emirates.

For questions about this Privacy Policy or the way we handle personal information, you can contact us at:

Email: hello@pakarabmovers.com
Phone: +971 55 194 5302

2. Information We May Collect

The information we collect depends on how you interact with us and which services you enquire about.

Contact Information

We may collect information such as:

• your name
• telephone number
• email address
• preferred contact method
• information included in messages you send to us

Moving and Service Information

When you request a moving quotation or contact us about a service, we may collect information such as:

• the type of moving or storage service required
• pickup or origin location
• destination location
• property or business type
• preferred moving or service date
• approximate move size
• furniture, cartons, stock, equipment or other inventory information
• floor level
• lift, stair, parking or loading-access information
• packing or unpacking requirements
• loading or unloading requirements
• storage requirements
• photographs or inventory information you choose to provide
• other details relevant to preparing or carrying out the requested service

Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry or service.

3. How We Collect Information

We may receive information when you:

• submit a contact or quotation form on our website
• call us
• email us
• contact us through WhatsApp
• request information about one of our services
• arrange or receive a moving, packing or storage service
• provide information while discussing or planning a booking
• otherwise communicate directly with Zero Stress Movers

We may also collect limited technical information automatically when you use the website, as described in the cookies and website-data sections below.

4. How We Use Your Information

We may use personal information to:

• respond to questions and enquiries
• prepare or discuss moving and storage quotations
• understand the service you require
• plan pickup, transport, delivery or storage arrangements
• communicate about dates, locations, inventory and access
• provide moving, packing, loading, unloading or storage services
• coordinate changes to a booking or service requirement
• provide customer support
• maintain records relating to enquiries and completed services
• manage payments, invoices or business records where applicable
• protect our website and business from misuse, fraud or security threats
• comply with legal, regulatory or record-keeping obligations
• establish, exercise or defend legal rights
• improve our website, enquiry process and customer service

We will not use personal information for purposes that are materially unrelated to those for which it was collected unless permitted by applicable law or we obtain any consent that may be required.

5. Legal Basis for Processing

Where applicable, we process personal information:

• with your consent
• to respond to a request you have made
• to take steps connected with a quotation, booking or requested service
• to perform services you have requested
• to comply with applicable legal or regulatory requirements
• where processing is necessary in connection with legal claims or the protection of legal rights
• where otherwise permitted under applicable UAE law

Where processing relies on consent, you may withdraw that consent subject to applicable law and any continuing lawful reason for us to retain or process the information.

6. Quotations and Enquiries

Submitting a quotation form or contacting Zero Stress Movers does not by itself create a confirmed booking.

Information provided through an enquiry may be used to understand:

• the type of service required
• the locations involved
• the approximate inventory or move size
• access conditions
• expected timing
• packing or storage requirements

We may contact you using the telephone number, email address or messaging method you provide in order to discuss your enquiry.

7. WhatsApp Communications

If you contact Zero Stress Movers through WhatsApp, the information you send may be processed through WhatsApp and its associated service providers in addition to being received by Zero Stress Movers.

Your use of WhatsApp is also subject to WhatsApp's own privacy terms and practices.

Do not send confidential information through WhatsApp unless it is necessary for the service you are requesting.

8. Email and Telephone Communications

When you contact us by email or telephone, we may retain information relating to the communication where reasonably necessary to:

• respond to your enquiry
• prepare a quotation
• manage a booking
• provide customer service
• maintain appropriate business records
• resolve questions or disputes

9. Cookies and Website Technologies

Our website may use cookies or similar technologies required for normal website operation, security, form functionality and user experience.

Cookies are small files or identifiers that may be stored on your device when you visit a website.

Depending on the tools enabled on the website, cookies or similar technologies may be used for purposes such as:

• keeping the website functioning correctly
• improving website security
• remembering certain preferences
• measuring website performance
• understanding how visitors use the website

If optional analytics, advertising or marketing technologies are introduced, the website's cookie settings and this Privacy Policy may be updated accordingly.

You can generally control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

10. Website and Technical Information

When you visit the website, our hosting, security or technical service providers may automatically receive limited technical information such as:

• IP address
• browser type
• device type
• operating system
• pages visited
• date and time of access
• referring website or page
• technical error or security information

This information may be used for website operation, security, troubleshooting and performance purposes.

11. Sharing Personal Information

We do not sell personal information.

We may share information where reasonably necessary with third parties that help us operate our business or provide the requested service.

These may include:

• website hosting providers
• website and technical support providers
• communication and email providers
• form-processing providers
• payment or accounting providers where applicable
• service providers or contractors involved in carrying out an agreed service
• professional advisers such as accountants or legal advisers
• government, regulatory or law-enforcement authorities where required by law

Where third parties process personal information on our behalf, we expect them to handle the information appropriately and only for relevant purposes.

12. Service Providers and Contractors

A moving or storage service may require operational information to be available to people involved in performing the agreed work.

Only information reasonably necessary for carrying out the relevant service should be shared.

For example, this may include:

• customer contact information
• pickup and destination details
• access instructions
• service date
• inventory or handling notes

We do not intend service-related information to be used by contractors or providers for unrelated purposes.

13. International and Cross-Border Data Transfers

Some website, email, hosting, communication or technology providers may process or store information outside the UAE.

Where personal information is transferred internationally, we aim to handle such transfers in accordance with applicable data-protection requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may vary depending on whether the information relates to:

• an unanswered enquiry
• a quotation
• a confirmed or completed service
• invoices or accounting records
• customer support
• a complaint or dispute
• legal or regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal obligations.

15. Data Security

We take reasonable organisational and technical measures intended to protect personal information against:

• unauthorised access
• misuse
• alteration
• accidental loss
• inappropriate disclosure
• destruction

However, no website, email system, messaging service or electronic storage method can be guaranteed to be completely secure.

You should also take reasonable care when deciding what information to send through online forms, email or messaging services.

16. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the right to request:

• information about the personal data we process
• access to certain personal information
• correction of inaccurate information
• completion of incomplete information
• erasure of personal information in circumstances permitted by law
• restriction of certain processing
• cessation of certain processing
• transfer of personal data where technically feasible and legally applicable
• withdrawal of consent where processing is based on consent
• objection to certain processing, including certain direct-marketing activities

These rights may be subject to exceptions or limitations under applicable law.

To make a privacy request, contact hello@pakarabmovers.com.

We may need to request reasonable information to confirm your identity before responding to certain requests.

17. Direct Marketing

We may contact you in connection with an enquiry, quotation or service you have requested.

We will not treat ordinary service communications as marketing.

If we send optional promotional or marketing communications, you may ask us to stop receiving them.

You can contact us at hello@pakarabmovers.com.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or communication services.

These may include services such as WhatsApp or other third-party platforms.

Zero Stress Movers does not control the privacy practices of independent third parties. When you leave our website or use a third-party service, that provider's own privacy policy may apply.

We recommend reviewing the relevant privacy information before providing personal data to a third party.

19. Children's Privacy

Our website and moving or storage services are not directed specifically at children.

We do not knowingly seek to collect personal information directly from children through the website for marketing purposes.

If information relating to a minor must be provided in connection with a legitimate service requirement, it should be provided by a parent, guardian or other authorised adult where appropriate.

20. Sensitive Personal Information

Please do not provide health information, financial credentials, government identification documents or other sensitive information through a general enquiry form unless it is genuinely required and has been specifically requested.

Payment-card numbers, passwords and similar confidential credentials should not be sent through ordinary website contact forms, email or WhatsApp.

21. Accuracy of Information

Please provide accurate and up-to-date information when requesting a quotation or service.

If relevant information changes, such as:

• moving date
• addresses
• inventory
• property access
• contact information
• storage requirements

Please inform us so that our records and service arrangements can be updated.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our website
• changes to our services
• changes to technology or service providers
• operational changes
• changes in applicable law or regulatory guidance

The latest version will be published on this page with an updated effective date.

We encourage visitors to review this Privacy Policy periodically.

23. Contact Us About Privacy

If you have a question about this Privacy Policy, the information we hold about you, or a privacy-related request, contact:

Zero Stress Movers
Email: hello@pakarabmovers.com
Phone: +971 55 194 5302

We will review privacy-related requests in accordance with applicable UAE law.